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Shipping Policy

Lensdome.com assures you a reliable, fast and hassle free shipping on every purchase. Our all prices are excluding shipping charges and this will help you to compare the prices with our competitors.

Lensdome.com is collaborating with well-known shipping companies for bulk rates and therefore we can offer you the lowest possible shipping rates.

The final shipping charges will depend on the weight of the item(s), selected shipping service and the destination.

All confirmed online orders are shipped within 1-3 business days. Orders placed on the weekend or on national holidays (Hong Kong) will be processed on the next working day. Shipping charges are non-refundable. Undeliverable or refused orders, due to incorrect address and/or absence etc., will be refunded in the original form of payment, less the applicable shipping charges. Kindly, note that all the shipping charges are exclusive of all customs duties. The customer will only be liable to pay all such charges which take place or are imposed by your countries customs authorities. In such cases, the customer may be required to contact customs authorities directly to release the shipment.

Tracking Your Order:

We will provide you with a track and trace number, once shipment has been send out. Kindly monitor on this tracking number. In certain countries, the shipment will be send back after 7 days, if receiver has not responded to the delivery notice of the delivery agent. This is outside or our control, and we will not refund any cost as a result for loss due to returned delivery.

Back Order:

In rare cases your product is out-of-stock or not available for instant delivery. In such cases, we will send you an e-mail or call you informing about the cause of delay and advise the estimated date of availability.

We may also ship you a partial order for the available product and preserve the remaining one on a "back-order" status. Once that product/item is available we will dispatch immediately.